Frequently Asked Questions
Any Questions?
Here's a few Answers.
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What is SANAS accreditation?
It is the formal recognition of competence by SANAS, in producing consistent and reliable measurements for a specific set of methods found in a schedule of accreditation.
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What is ISO/IEC 17025?
ISO/IEC 17025 is the single most important standard for calibration and testing laboratories around the world. Laboratories that are accredited to this international standard have demonstrated that they are technically competent and able to produce precise and accurate test and/or calibration data.
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What is traceability?
Traceability means that the calibration of instruments was accomplished by a formal comparison to a standard which is directly or indirectly related to national standards, international standards, or certified reference materials.
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Should a newly bought instrument be calibrated?
Yes, when an instrument is mass produced, the manufacturer often only performs spot-checks on a few instruments that serves as a representative sample. This means that even though the instrument is new, that it is no guarantee that it will fall within its required specification.
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Does a repaired instrument require calibration?
Yes, because owing to the nature of the repair process, the state of the instrument changes and thus the original calibration certificate becomes obsolete.
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Do I get a guarantee after my instrument is repaired?
Yes, a three month guarantee is given on all repairs.
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Do I always get a quotation before repairs take place?
Owing to the nature of instrument repairs, it is often difficult providing a quotation before the repair process has begun. We do however bear in mind the cost and will send a quotation as soon as possible.
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Does a valid calibration certificate mean my instrument is under guarantee?
A valid calibration certificate means that at the time of calibration, the results reported on the certificate were accurate and guaranteed. Unfortunately if anything happens to the instrument after calibration (if dropped for example), then the results may not be accurate anymore.
What is SANAS accreditation?
It is the formal recognition of competence by SANAS, in producing consistent and reliable measurements for a specific set of methods found in a schedule of accreditation.
What is ISO/IEC 17025?
ISO/IEC 17025 is the single most important standard for calibration and testing laboratories around the world. Laboratories that are accredited to this international standard have demonstrated that they are technically competent and able to produce precise and accurate test and/or calibration data.
What is traceability?
Traceability means that the calibration of instruments was accomplished by a formal comparison to a standard which is directly or indirectly related to national standards, international standards, or certified reference materials.
Should a newly bought instrument be calibrated?
Yes, when an instrument is mass produced, the manufacturer often only performs spot-checks on a few instruments that serves as a representative sample. This means that even though the instrument is new, that it is no guarantee that it will fall within its required specification.
Does a repaired instrument require calibration?
Yes, because owing to the nature of the repair process, the state of the instrument changes and thus the original calibration certificate becomes obsolete.
Do I get a guarantee after my instrument is repaired?
Yes, a three month guarantee is given on all repairs.
Do I always get a quotation before repairs take place?
Owing to the nature of instrument repairs, it is often difficult providing a quotation before the repair process has begun. We do however bear in mind the cost and will send a quotation as soon as possible.
Does a valid calibration certificate mean my instrument is under guarantee?
A valid calibration certificate means that at the time of calibration, the results reported on the certificate were accurate and guaranteed. Unfortunately if anything happens to the instrument after calibration (if dropped for example), then the results may not be accurate anymore.